I AM VERY INTERESTED IN MAGIC JACK, BUT I HAVE SOME OUESTIONS THAT I WOULD LIKE TO TALK TO SOME ONE LIV ON THE PHONE INSTEAD OF A RECORDED MESSAGE. PLEASE EMAIL ME BACK A TELEPHONE NUMBER WERE I CAN TALK TO SOME ONE LIV ON THE PHONE. THANK YOU… the post on top is not mine I do agree that this is odd makes me and alot of friends and family including there friends and family and there friends and family and the list goes on we all find it funny that there is no contact number just a nother scam here one day gone the next make your self rich then run off into the sun shine wish we all could sll could see that this will not last forever there for that not providing a number should make every one think about giving out there info credit cards ‘number’ with out there phon number where we could reach a live person custumer service agent to talk to if there is a problem in the future why should we have to e-mail to get help this is what makes this odd so people its your choice

Since we may not be able to get a local area code, will we still be able to call the local 911 numbers in emergencies?

Magic Jack has never worked with any of my three phones.
GE cordless, Panasonic cordless and generic corded.
I have worked with their technical support “chat” but all you get is the same basic responses of 1) run the magic fix, 2) try a different usb port 3) try a different phone

I don’t want to be teathered to my computer via headset.

They never discuss the possibility that you may have a defective magic jack that just doesn’t work with phones.
I have also tried mj on two different computers.
This product is very questionable to me.

Received magicjack a few days ago.There were a few minor difficulties but got it working myself in a few minutes. So far I am pleased with the sound quality even on my handsets not connected to the computer.Their support is horrible though.
Anyone have info on the subject of “security” with this phone system?

After hearing that Greg also had a problem getting the Magic Jack to work (like myself), it is strarting to sound like they may have a quality control problem in manufacturing it consistently.
I signed up for Vonage a few days ago. Robert

I got my MJ…and so far seems to be working ok. On occasion the call quality if poor. I simply hang up and dial again.

For $40.00 for the first year and $20.00 a year thereafter, it may be worth a sacrafice in quality.

I’m not cancelling my land line just yet. I’m going to keep testing for another month or so.

Tim,

I run a cordless base with three handsets using Vonage and have had zero problems. I am now using a two in one adapter to add my fax to the single Vonage line. I fired the Telephone company but will still kep my cell phone. At a minimum I expect my cell phone minutes to go down which will pay for my Vonage line. I just need stuff to consistently work when I need it. For me it’s about the “total cost” including my time and the person’s time that is trying to talk to me. For some the MJ seems to be working..for now.

Hi Robert

Now I understand your situation better. Even if the MJ failed after a month, the company should refund you or give you another unit. Sounds like the dealer isn’t doing his job because there is a guarantee.
I think its unfair how the company has treated you and I would be happy yo fix things up for you at my own cost, even though your dealer should have backed you up. If you give me your mailing address I will mail you a brand new unit guaranteed to work for free and postage paid.
You can contact me at my companies e mail address chimfm@vianet.ca if you like.

When I first got Vonage …edited by GoingLikeSixty
Hopefully MJ will stand behind their products in all cases from now on.

roger

I eventually got my money back - but not without considerable effort and much confusion. NO,, I never was able to find their actual physical address and NO,, I was never given their phone number - if they even have one?

Greg
gregandsheila@triad.rr.com

Why doesn’t the FAQ and update work at magicjack.com?

This is for the people that are having issues with your Magic Jack and cant get support. You see there are people selling you Magic Jacks that don’t offer support to there customers. Those people are resellers trying to make a buck.

themagicjack.ca we are an authorized dealer of Magic Jack and support everyone of our customers, if you have an issue you have probably talked with Victor (Me) and I have either fixed your problem or exchanged your Magic Jack or refunded your money plain and simple. No stories, no excuses.

When you are buying your magic jack check out where you are buying from, ask questions to the seller about support and exchange and refund policies. If you have any questions or concerns give us a call or an email.

info@themagicjack or 1.877.901.jack(5225)

Victor

In order for me to get any answers I had to post a message on http://magicjack.wordpress.com/ and then I got results in less than 24 hours

I have a question:
If you purchased the magic jack in Canada, could you use it to call any land line in Canada.

I AM ANOTHER WHO GOT THE MAGIC JACK THAT WOULD NOT WORK. I SENT IT BACK AND AM ALSO GETTING THE RUN AROUND ABOUT MY REFUND. THEY WILL NOT GIVE A TICKET NUMBER, OR ANY USEFUL INFORMATION. AFTER THREE WEEKS, I CALLED THE FLORIDA STATE ATTORNEYS OFFICSE, AND THEY REFERRED ME TO THE DIVISION OF CONSUMER SERVICE. THE GUY TOLD ME THAT ANYONE ELSE HAVING TROUBLE WITH REFUNDS SHOULD CONTACT THEIR STATE DIV. OF CONSUMER SERVICES.

THEIR WEBSITE FOR FLORIDA IS http://WWW.800HELPFLA.COM ON THE LEFT COLUMN IS A LINK TO “FILE Complaint”.

HTH

Got my MJ today. Not very happy. Like some others, installed, have dial-tone, but can’t dial. I get an Error 3, but can’t find anything on their website to tell me what that is, or how to fix it. Tried to call the 888 number which came up during install, it doesn’t ring or give a busy tone or anything, just dead-air. Tried Tech Chat, that was useless too. On top of all that, the Area Code list they have on their website shows my local area code as ACTIVE, 954. But when I installed the MJ, guess what, that was not an area code I could select. Will probably return it before the trial is over, unless they help or I can get it working to call out and receive calls. Anyone know anything about this problem?

I bought because of the references but, then I decided to talk to customer service or any one any where and found the true mystery.. a phone company device that has no phone number or site for customer service … very Odd to say the least … if any one has found a way to contact majic jack for service etc please let me know … It would be great if it really worked and you could contact them for any needed customer support

I’m so glad that my MJ works (that sounds dirty). There are 3 main industries that are leaches on my life: phone company, oil industry, and cable TV/internet. It’s good to get at least one off my back. Also, does anyone know how to set up a community based coop WiFi? Then I could get rid of the $45+/mo. broadband too.

to roger de brabant,

Hi there,

Is there a particular port on the router that we need to configure? Or the sware itself will take care of everything.Please advise.

Thanks

Banie

My Magic Jack works flawlessly - I highly recommend this product!!!

I had Vonage. It was fine. I was lured back to ATT by a very good promotion including DSL. They couldn’t provide the DSL in my area, so they didn’t give me the combined price. After the lies and stupidity I was ready to go back to Vonage. I saw the MJ ad and decided to try it and see. It worked for me so I’m ahead of the game. If it didn’t I’d go Vonage again. Good experience. But you can’t beat $20/yr, service or not.

funny this guy says he calls numerous times but when i ask if i can call him back he says he doesn’t have a phone HMMMMMM!!! and he paid a month ago. he sent a check, it took a week to get here, it took 3 days to clear, I packaged his magic jack personally and sent it out, I have sold literally thousands of magic jacks and only had 4 people tell me that they haven’t received them and they all received another one FREE of course.

Victor Rosettani

We just moved here and Vinmod moved out that would make us a new listing. You can keep both of your magic jacks, enjoy.

Regards,

Victor Rosettani
themagicjack.ca

NO SAGA !!!!!!!!!

We are just trying to service our customers to the best of our ability.

Have a great weekend,

Victor Rosettani
themagicjack.ca

I did receive 9 emails from Victor today, most of them were saying I slandered him and his organization.. I find it funny it took extensive emails, telephone calls, emails to Dan Borislow, sites where Victor has posted, to finally get him to talk with me after 2 weeks.
When I first talked to him this morning he told me he sent my unit out on March the 7th, 7 days before he received my order.
The man is good!!!
I also received this this afternoon

“Your Magic Jack has been packaged and sent.
It will take 3-10 BUSINESS DAYS TO ARRIVE!!!!!!!!!BUSINESS DAYS NOT
3-10 DAYS IT IS BUSINESS DAYS.
Thank you for your purchase of Magic Jack, enjoy them both.
Sincerely,
Victor Rosettani”

I find it strange that it would take 3-10 business days since I’m only 2 hours north of his reported business.
I did ping his website, seems it’s located or hosted Long Beach, California. that seems odd for a Canadian site.
I would appreciate hearing from anyone dealing with themagicjack.ca
I get the sense that Victor was sincere about sending out a unit this afternoon though, too bad it took all that to get to this point, but we shall see
Thanks for allowing me to air my grievances
Michael Reid

Well all this is really funny because i have had non stop troubles as well and i submitted a trouble ticket via themajicjack.ca and no one responded… and ive been dealing with the tech support reps also and have gotten no where fast…. they do read from a manual because you ask them a simple question and it takes them 30 minutes just to repond to anything… and the voicemail stinks i dial my number from my magic jack phone it always takes up to 30 seconds for it to go to voicemail most the times it will give me a busy signal or disconnect me….. and i talked to a magic jack rep and asked a simple question i said is the caller id suppose to show up on my hand held phone or through magic jacks softphone and the first rep said i had to go out to buy an ac powered usb hub to give it more power for it to show up on my phone the other rep asked me if im using my phone via a satalite im like what the heck no im using magic jack…. then another rep said that will only work with certain handheld phones then she said its not yet availible ive herd so many storys which one is it… when they say they offer caller id they should explain if it comes on the phone its self or if you have to look at the computer each time to see who is calling.. then the other day i was talking with my father he said it soudned like i keep hitting the buttons on the phone to make it beep and all magic jack people can keep telling me is to try another usb port im like i have a brand new laptop nothing is wrong with my usb ports but i tried them all anyways then they tell me to reboot my pc and my moden as well as my router and then go to magicjack.com/magicfix and it will take care of it ….well magic jack is full of it nothing seems to make it work any better….. magic jack has a few things they need to work on they need to improove customer service skills and learn more about there product there selling and giving tech support for as well as improove the voicemail feature and the caller id feature you honestly get what you pay for and thats why they will never out rank vonage because there not shady and you can talk to them live not just though a chat box and is ee victor is running the magic jack in canada well im sure you have had to of gotten more complaints then just 4 for anything…… sprint and verizon and all these big companys did not build there network in 2 yrs like magic jack the problem with magic jack is they are trying to build there network fast before getting bugs worked out they needed to spend more time developing it and having engineers testing iti have high speed internet and it still sounds choppy at times with vonage it never sounds like i dunno maybe i just got a deffective magic jack or somthing i dont really know i just have had any good luck from the one i am using….i even went to the better buisness bureau website and they have never herd of magicjack and there not listed on there relaibility website so that there should show ya not to really trust them if they wont become a member of bbb. i asked them to send me a new magic jack and i would send this one back to them and they wouldnt do it ive only had my magic jack for 3 days.

I received 2 magic jacks and in about 20 minutes of relizing certain things. You have to first learn how to program the phone with the default setup on the card they give you and then it will worked. Make sure you computer works, and is not loaded with spywares and viruses. Call the number they give you on the screen, press * and type 1234 on your phone. then when the voice speaks, press 0. This is for the full directory. You can learn from there. Also something cool, if you disable explorer and use firefox and shut down all the java for explorer , no more adds or unknown advertisments can come though. Its a strait phone with no ad service.

I do realise this is not a major phone service just a temp one. It is great for teens and businesses to call out to save money, or just for a private line. So even if it stops working down the road, who cares, 20 bucks!
The price of a flash drive and as far as support, remember its the price of a flash drive. We did not pay for support. You can’t call a flash drive company and demand to learn how to drag files over. Its given it shouldn’t be their problem unless you pay for support.

Just so you know I tried this device on a pII 400 computer , 256 older ram and a 10 gb hard drive , with xp fully loaded. Its all about how you set the software up.
Turn your old computer in the closet into a phone machine, that you can run day and night. You can network your entire house on it.
Now will this company go under, I think not because I know that vonage will have to make one to compete against it.

Remember what happened to computer market , when wallmart made a crap computer for 400 dollars. Today all we have is junk china systems with 2 wk warranties and 1 year on hardwares. Shelf life is old and pathetic. Also there is no more support. Most techs are crooks thinking they should have doctors wages. What worst they are dumbed down and don’t know old school thinking.
This company wont go under, because if it proves itself, he could charge 100 a year. Every business would pay it since it costs 200- 300 a month for one line for a business on average.

I am currently in the 30 day trial phase. I am currently using DSL. Here are my findings.
1) The quality of the phone call is as clear as a regular telephone call when calling telephone to telephone.
2) The magic jack has problems with “press number” prompts. In voice mail there is a lot of studdering at the beginning so when it say “you have X number of messages” it studders “y-y-you have x number of messages”
3) If trying to call a business with press number prompts. The quality gets very garbled when you have to press numbers. If you don’t have to press numbers, the quality of the call remains perfect.

If you use magic jack for phone to phone conversation its great but be prepared for a quality drop when you have to press numbers for certain departments or prompts. I had to hang up several times and call them back because the quality was so terrible and choppy.

Well, I’m back to Vonage. I gave MJ a long trial, but I can’t use it for a primary phone number because my friends are hanging up. There is a delay when first picking up a call. I can’t get rid of the echo either. Sometimes choppy sound and other imperfections. I’m keeping it, though for when I travel, especially international. However, for $25 per month, the Vonage is PERFECT. Lots of new features and having great service isn’t a bad thing either. This is probably my last post.

http://answers.yahoo.com/question/index;_ylt=Ah0uVHQbLnOzdLomBctcl98jzKIX;_ylv=3?qid=20080315022914AAdLD49

@Penny First of all your isp its not responsible for helping you log into your router unless there the ones who set your router up and the router belongs to them most ips wont support routers unless they offer a router with there service most people choose to go out and buy there own router and depending on the router will effect the way you log into it and ive never herd of a router asking you to translate only area you need to worry about is a place called aplication and gaming this is were you will enter the correct ports.

@Jason… I just got the website address from my isp as they installed the router. I did find the application and gaming to enter the correct ports… Here is a copy of what the page says there…

________________________________________________________________
Game or Application Definition

A game or application is made of one or more TCP/UDP port ranges. Each incoming port range can be translated into a different internal (local network) port range. Port ranges can be statically assigned to devices or dynamically assigned using an outgoing trigger.

Protocol Port Range Translate To … Trigger Protocol Trigger Port

_________________________________________________________________

There is a choice on the Protocol for TCP or UDP I am assuming that ie, I would choose TCP and type 80 into the Port area. and then press add. I would do the same for the other TCP port. The UDP ports have a range of 10 numbers. Do I add each individually or as a range. Also, do I not enter anything into the Translate to or the Trigger Protocol or Trigger Port? After this is added, do I need to shutdown and restart everything, including my router?

I really appreciate your help, I really want to get this going. I have several family members who also want to be able to use this device…

@penny here is a diagram that will show you ever thing i told you about and that may help http://www.dnsexit.com/support/knowledge_base/router/Linksys-2.htm

@penny did you get it figured out or not

@jason This is my ip address 137.118.148.200

@penny then here is how to port forward for your device http://portforward.com/english/routers/port_forwarding/Thomson-Alcatel/SpeedTouch530/eJamming_Station.htm

@jason How do I change it so you can get in? I know I saw an option in the firewall for that

@ Jason I did enable it through the router even though it doesnt say so, as well as turned off my firewall for an hour…

Hi penny,

Try to set the security level to low (router) and check if your windows firewall is off.Anyway router has its built in firewall so stick with the router firewall instead of using windows firewall.

But you can try to turn off both firewall for testing purposes.You can also take jason’s advise on configuring the right TCP/UDP.

Or create a limited account on windows as per previous post just merely for magic jack.

@penny email me at jlberger78@yahoo.com and u would need remote assistance enabled as well

I have had the magicJack(TM) since Feb 6, ‘08. I use it on a DELL Inspiron E1505 Laptop. I also use Time Warner Cable RoadRunner High Speed Broadband at home and in the Office. But when I give a magicJack(TM) demo away from the office, I use the Verizon UM 150 USB stick for my wireless Broadband internet connection. All three work harmoniously together.

You can almost hear the syncronous hum of a well oiled machine. Well, you know what I mean. You really can’t hear them all in action, but I know I have a computer that runs very well with both the magicJack and UM 150 or Cable.

Today, magicJack seems to be working the way it should be. I guess the current upgrades to their network or something, or my machine is more in sync with the magicJack, and/or with the UM 150 or cable. I am very impressed with this lightweight telecommunications device.

I highly recommend the magicJack for businesses who make thousands of calls every year. The magicJack is perfect for use in that scenario. Businesses seem to have computers that will be less likely to have installation problems with the magicJack.

Home users seem to have more installation problems with the magicJack. And I don’t wanna go there.

I have helped people install the magicJack on both PCs and Macs.

BTW, I don’t have a landline phone. AND I don’t have Vonage anymore. Yeah! That $65 per month Business line & Fax line cost me a staggering $120.55 to cancel. What a rip off.

It’s good to know that magicJack won’t charge me that to cancel their service. In fact, magicJack won’t charge me to cancel their service at all! Just don’t renew the second year. But at only $19.95 a year, AND no Monthly Phone Bills, how can you beat that?

I don’t care what phone company you use, they can’t match magicJack price wise & phone bill wise.

Oops, magicJack has no phone bills!

For only $39.95 plus $6.95 S&H ($46.90), and Free service the first year, you can’t pass this opportunity up!

I challenge anyone to show me a PHONE COMPANY that can beat magicJack in price. Send me an email to rmbarber@pevoosow.com if you find one. I want to know who that phone company is.

Oh, I forgot to mention that magicJack has it’s own phone company.

Bob

I have to agree with the live chat complaints. It was terrible the first day (reception wise) and I did all the ‘fixes’ they recommended until I finally got a real ‘flippant’ live chat rep. and gave up. I went rounds with the live chat agents (FIVE of them total). There is nobody you can call…no numbers listed to talk to someone.

The next day the MJ worked wonderfully. No problems since then, but I do dread the day I’ll have a problem and have to get back online with their awful version of tech support.

The savings are already starting to show for me, so I am sticking with it.

I live in Vaughan, Ontario, Canada. I purchased th MJ on April the 8th recieved it within a week. It didnt work well for me so I chatted it up with tech support. We had many chats to resolve the issues but to no avail, so I ended up mailing it back today (Friday May 2nd 2008)with my order Number as specified to me by tech support. The nice lady at canada post told me it would reach its destination 6th May at the latest Back to Hamilton. I purchased the platinum plan which included 5 years of service, and paid approx $102. I am still within my 30 day trial. Lets see how this goes…. will keep you up to date. Hope it wont be too much of a hassle.

I ordered a magic jack approx.10 days ago with special handling and have not received anythigng as of today May 6,2008

First, “goinglikesixty” Thanks for all the input you have provided.
I took the plunge and ordered MJ yesterday. I’m so tired of dealing with my phone co. and their rates. However, I have very limited phone outlets and presently use 1 base phone with 3 satellite units for the other rooms. Do you think I will be able to do the same with the MJ? If not, I guess I’ll have to return it as I couldn’t function with only one phone in this house.

Did any of you happen to read the latest interview done by telephonyonline.com http://telephonyonline.com/voip/news/magicjack-attacks-0502/ with Dan Borislow, the inventor of the magicJack? It’s VERY informative. He gives you a glimpse of the future.

“Magic Jack is focusing on starting small, not only in size and service, but also in functionality. Considering they are selling everything they make, Borislow doesn’t feel pressure to innovate right now. As sales volumes continue to increase, however, he plans to expand the device’s capabilities into number porting and 911 services in which the device will take the form of a cell phone. Further down the product roadmap, MagicJack will evolve into a base station for a handset and a station for a femtocell.

‘AT&T just announced that they are spending a half billion on [femtocells]. Little do they know what this little company has,’ Borislow said, adding that the timeline for the femtocell is the first quarter of next year, while the 911 services will be ready to go by the summer.

Borislow said that the production and marketing of MagicJack costs the company less than what they sell the product for, making this the first time a telephone company has made rather than lost money acquiring customers.”

Folks, you are in the midst of the growth of what will eventually become the Biggest & Most Profitable Telephone Company in the World!

As a Reseller, I am witnessing the use of magicJack all over the world. This is just the beginning! I can visualize me actually selling 1,900,000 magicJacks all over the world by 2010. And then I’ll start selling another 1,900,000 units by 2012! I already have people calling me to invest in my company to accomplish this mission.

I got rid of the land line phone company I was using, and two weeks ago I got rid of the VoIP company I was using. I’m already saving money.

Bob

Now, now, Joe - what do you really want to say?

Why in the World do you want to say something like that?

I really don’t want you to try and convince me that you are having problems with your computer.

I’m sure you will definately have problems trying to install the magicJack(TM) on a computer running CPM.

If you read the requirements on my Webpage, I didn’t say magicJack will load up on a CPM machine.

Are you using a computer capable of running Windows or Mac OS? What operating system are you using?

How many music programs are you running?

Do you have USB ports on your computer? CPM machines did not have USB connectors way back when (1982).

magicJack works. I have very few customers calling me for help.

Bob

Hi, I just thought i’d update you on my situation and if anyone can help me get back my money. Well I guess i’m screwed. I’ve been scammed out of my $102 dollars that i dont think i will ever see again. I sent my jack withing the 30 day trail period, but have not recieved a refund nor have i gotten a reply.

“I live in Vaughan, Ontario, Canada. I purchased th MJ on April the 8th recieved it within a week. It didnt work well for me so I chatted it up with tech support. We had many chats to resolve the issues but to no avail, so I ended up mailing it back today (Friday May 2nd 2008)with my order Number as specified to me by tech support. The nice lady at canada post told me it would reach its destination 6th May at the latest Back to Hamilton. I purchased the platinum plan which included 5 years of service, and paid approx $102. I am still within my 30 day trial. Lets see how this goes…. will keep you up to date. Hope it wont be too much of a hassle.”

Hey Dan MPLS Minnesota -

Play it cool dude. No need to complicate things.

Can you tell me from start to finish how your computer is configured?

My install man likes challenges. He doesn’t get many chances to solve computer misnomers.

magicJack works for me. magicJack works for customers I sell it to. And magicJack will work for you too!

Come on. Jump on the Telcom Revolution II bandwagon and let’s change the way all Americans have been taken advantage of over the years by phone companies.

All of us have been paying phone bills each and every month.

STOP PAYING MONTHLY PHONE BILLS NOW!

magicJack is the answer!

What needs to be changed is not the magicJack, but computer configuations, computer software configurations, computer hardware, computer cards, etc.

Bob Barber

Does anyone remember when Windows 3.1 was released? Then Windows 95? Then Windows 98? Then Windows Millenium? Then Windows XP? Then Windows Vista?

Well, you don’t want to know about the thousands, and I mean tens of thousands of complaints about Windows. Man O Man, talk about configurations! I spent toooooooooooooooooooooooooooooooo many hours trying to configure Windows.

I really liked OS/2 better. Oh, Well.

I know that Microsoft tried to ease the pain of a new OS installation, by having each OEM configure the Windows OS to work specifically on their computer.

I believe that magicJack has done extremely well with installation on MANY DIFFERENT COMPUTERS & Configurations.

I take my hat off to magicJack for doing such a GREAT job by making the magicJack install seamlessly into the myriad array of different computers today.

Think about it. magicJack has sold close to 500,000 units, I think, since it began selling them, and has less than 5,000 complaints with installation !!! That’s less than 1% complaints !!!! I can’t think of another product in the same price range as the magicJack, that can boast of such things.

Even if magicJack had 2% complaints, that would be 10,000 installs with problems. If they had 3% complaints, that would be 15,000 installs with problems.

And I’ll even bet that complainers have been on TechChat more than once to raise the complaint figures!

Come on. Get real. Telcom Revolution II is underway. Jump on the bandwagon and help us get rid of Monthly Phone Bills FOREVER! Don’t you think telephone companies have taken advantage of us long enough?

Bob Barber

Here is some information which I think would convince anyone not to do any business with them.

They have website and you can do a whois lookup. If you perform this lookup you can see that they have registered the domain through a proxy meaning that all of their actual business information (e.g. administrative contact, phone, address) is hidden.

They are not registered with the BBB. They go by the name

Ymax Communications Corporation And MagicJack
223 Sunset Avenue
Palm Beach, FL 33480

and

Magic Jack LP
PO Box 6846
West Palm Beach, FL 33405
Contact: Peter Russo
Phone: (561) 722-0433
(561) 586-3380

After seeing the link talking about how they feed you ads and snoop your phone call information I would not touch them. It’s not worth being spied on for cheap phone service. If you want VOIP go with Vonage.

Well my cousin wants to order this thing and since I am a telemarketer, I know all about how companies spend a lot of money hiring people who know how to word the ads so that you don’t notice the fine print. I found this blog looking for customer reviews of this product.

What bothers me is the “spyware” this thing comes with and snooping on calls. The price is unbeatable but is it worth giving up your privacy? I don’t pay for long distance on my phone. I only have a landline in order to have DSL. If I want to make a long distance call, I use my cell after 7 pm. Problem solved.

After searching through the FAQ on their website I was a little turned off by the fact that they don’t give a straight answer on how many long distance calls you can make and how long can those calls be. It just says to read their TOS. Well their TOS says absolutely nothing about it. It may be unlimited now, but I have a feeling it won’t be so for long.

Any consumer expert will tell you that a company without a phone number or address is not to be trusted. That’s just basic common sense.

Good customer service is a thing of the past. Anyone who has dealt with Verizon knows this ;). If you are receiving bad customer service, it’s because you are talking with someone like me who takes calls for hundreds of things and knows nothing about the product outside of the scripting on the computer screen. A company might seem popular or well established, but getting praise in a magazine doesn’t mean diddly. I could tell you some nightmares about Kevin Trudeau and Girls Gone Wild.

ANY PRODUCT IS ONLY AS GOOD AS ITS CUSTOMER SERVICE, AND ACCESSIBILITY. MAGIC JACK SUCKS IN BOTH RESPECTS. FOR A COMPANY SELLING PHONE SERVICE TO NOT HAVE _ANY_ WAY TO REACH THEM BY PHONE IS A BIT IRONIC.

THE ONLY REASON I GOT MY MONEY BACK 3 WEEKS AFTER RETURNING MY DEVICE WAS BECAUSE I CONTACTED THE FLORIDA ATTORNEY GENERAL’S CONSUMER PROTECTION OFFICE! FORTUNATELY I SENT MY DEVICE BACK BY CERTIFIED MAIL SO I COULD TRACI IT!! THEY MAY HAVE A GREAT IDEA, BUT THEIR MARKETING SUCKS.

I’m pretty happy with my MagicJacks, as evidenced by my post from May 27th, 2008 at 6:31 am above.

But there is no denying that they do need to improve their customer service. I only got such good response because I was able to obtain Dan Borislow’s personal email address. BTW, I tried the tech chat when I first had the problems and they were pretty useless. But all in all, a pretty good value for ~$40 bucks.

Bob, no I am not. I just bought it to offset cell phone minutes when making my business calls from home. Also wanted one for my daughter so when she goes away to college, she could have a phone, essentially as a land line, without the expense and with a local area code for where she will be.

Just had a lot of technical probs with the first one. But Dan B. got me a replacement, and even gave me a free second one, and they have been working fine.

I talked to a representitive by Live Chat and was told that “error 3″ is usually a problem with being behind a firewall.

If you are behind a network/external firewall or router, you need to open the following ports: UDP 5061, TCP 80 and TCP 443.

@chejyenne why cant you get the service

@Bob Barber the reseller…….If your a reseller you should know alot about the product but you do not know everything there is about magic jack even Dan the owner of magic jack and his employees who should know everything are still discovering new things and do not know everything about the product…… as for saying its peoples computer thats the problem in not always true in most cases its the service and the magic jack its self because it doesnt take a brain scientist to figure out how it works you just plug in magic jack and it installs the software and if you have vista it will upgrade the software to be compatible with vista…… because most computers now and days are not under 1 ghz for processor and dont come with under 512 mb of ram and i have a new dell inspiron 1501 with 2 processors 2 gb of memory and over 100 gb for my hard drive and i have exsperienced problems such as my caller id not working and i have a new 5.8 ghz phone and then the person on the other end will hear a beep every so offten like im pressing a button on my phone and i am not and then sometimes i will have to hang up and call the person back cause they sound like a robot and we cant hear each other and i have cable modem 6 megs for my service……and for there customer service everyone is right its very poor and they do not seem to know much about the product they just read from a script and tell everyone the same thing over and over again….. and there not listed with the better buisness bureau so it makes you wonder about the company its self alot of people have had problems with them and if more then a couple people complain about 1 thing then it must be true you cant just put the blame on everyone and there computers for the problem they even false advertise they say all you need is a phone and magic jack to work fine but after you buy it they tell you oh you should go out and buy a powered ac usb hub i think its deffentaly worth contacting the FTC”Fedral Trade commission and the Attorney general as well as the better buisness bureau even if there not a bbb member you can still make a report about them

@Asamanthk who is busy

I just got my Magic Jack - plugged it into USB port and it works like a charm. A truly unbelievable product. I do not understand all the negativity regarding the Magic Jack however those are personal blogs - the technical magazines love it as do I. I will never use any other product for phone service - nothing else comes close. My personal view is that the competition is bad mouthing the Magic jack because no can compete with the Magic Jack. It was very easy to install and I get crystal clear telephone calls. People say they can not find the company - I did in five minutes just go to the Florida Secretary of State Website. They are a company in good standing with the BBB. Buy it and enjoy the savings - I am.

Please be advised i did a google search for bob barber and i did not find him listed as a reseller anywere on the internet… but i did find that bob barber goes to dozens of different forums that are dedicated for helping people out using magic jack and bob barber floods each of these forums with his input.
Also i just found out some wonderful news i did find magic jack and they are not a member of bbb but they are listed on there under magic jack lp and what bbb has to say about them isnt too good they have several ratings they have A+ A .A-, B+ B B- C+ C C- D and last but not least F mahic jack scored a D the 2nd to the last and heres what nnn says a D rating is.

D We have enough concerns about this company (for example, their offer, customer complaints, advertising, etc.) that we recommend caution in doing business with it.
there company id number is 92003333
there main person of contact is Peter Russo,CFO

and i finally found and address for them and not a po box number
heres there address 5700 Georgie Ave West Palm Beach, FL 33405
Primary Phone: (561) 722-0433

it took over 46 people contacting BBB to acually get there refund wow thats alot sprint does alot better then that they hardly have any complaints and all these complaints are within 1 yr

i hope i have helped a bunch of people out with the information they needed

this site must be havin problems tonight

hey dale maybe you can help me out since you really know what your talking about it doesnt have anything to do with magic jack but if u can email me at JLBerger78@yahoo.com

I got MJ and it worked great. Then I had to reinstall my system and now the person I am calling can’t hear me. They sound great… only a half second lag. MJ told me I needed to open some ports but I do not know how to do that and google isn’t any help. Anyone know what I can do?

I order mine on 5/30/2008 and it arrived on 6/2/2008. So three days to get here. Or if you count working days it took one working day to get here. So no problem for me on the shipping. I did pay for the expressing shipping and tracking and the USPS label does say RUSH on the top.

It came shipped in a nice form package. Contents, were the Magicjack and a USB cable. Strange thing though the Magicjack has some red text on it that says:

DO NOT PLUG INTO HUB- Plug directly into any USB port on your computer.

I will play with this after I get my test computer running. The only compatable computer I had was my kids XP Home work station and the system is not booting for some reason. I pulled the hard disk and I will check it on another computer.

Until Later!

I don’t sell MJ and my second and third ones have been fine. I had some probs with the original one, but they gave me 2 to replace that one and those have been fine.

To Daniel…..LOL

Who do you work for?……LOL

Of course I sell them. Who wouldn’t?

I’ve been in Sales since 1973. I have sold the best over the years. Including: Holiday Magic Cosmetics, Kirby Vacuum Cleaners, Encyclopaedia Britannica, Rain Soft Water Softeners, Commercial Radio Ads, Yellow Pages Ads, Commercial Trash Containers, Electronic Evesdrop Detection Equipment, Flash Card Software, etc., etc., etc., and now the magicJack.

Yes, I am proud of the magicJack and the YMax Phone Company. I use it to make all of my calls. David is meeting Goliath, and David slew Goliath, I believe.

Blogs are very important, especially when you count the number of complaints about a new product. The manufacturer has the opportunity to consider the comments, then fix the glitches.

When you consider the number of magicJacks that have been sold, versus the number of complaints in the blogs, I believe that there is no company that can match the sell:complaint ratio that magicJack enjoys.

And Dawn, it lights up Blue just like the magicJack does!

I have had my jack a mointh and it has stopped working. I can make and receive calls but they can’t hear me even though I can hear them. Anyone know how to resolve this problem?

As for their ‘live’ tech support sometimes I can get the and sometimes not. Anyone know how to get in touch with themwithout going to the MJ website?

YIPEE…. I figured it out. You ncannot only use the handset of a phone… rather you need to have the whole thing plugged in.

I still can’t call into my voice mail. I get an operator recording that the number is not in service. Geesh! It’s weird, I can call out but I can’t receive any calls or access voice mail.

After these latest entries I decided to test my MJ and for some reason, when I recieve a call, it comes up on screen, but the phone itself does not ring nor does anything come up on the caller ID on the handset. This used to work. Any ideas?

danial why do u did you tell bob barber thank you for getting the law suite going…. i just read about it robert aka bob and dawn barber had a lawsuite againast a company for a debt collector contacting them over the phone 2 times and then sending them a letter in effort to collect 16.95 and they beleave that company had 17 violations and to pay bob and dawn 1,000 per violation thats 7,000 bucks crazy just pay the 16 and move on

I for the most part love the magic jack. People are complaining about the customer service that they have. If you would rather throw your money away on the customer service from bellsouth or whom ever you use then go ahead and throw your money for having customer sevice that is not that good anyway. Here is the way I look at it. I was paying $100 a month to bellsouth for my phone bill and internet. Now I am I have a 12 for a basic phone and 35 for the internet. With magicjack I get the same phone serice meaning unlimited calling to the US but I save about $600 a year. So for me I like to save money. I know that magic jack is a little inconvient like I have a 2 story house with phones in every room and I was use to just picking up the phone in what ever room I was in to make a call now I have to go find that particular cordless. But I am ok with that I wish I could get it hooked up on all phone jacks at my house but still I am fine with that little problem of not having that ablity. Plus My computer goes into hybernation and I have to wait for it to come back on to use the phone but I am ok with that as well. I am saving $50 a month that I could buy gas with now!!!!!

Ok here is my latest report.
Quick overview of things before reporting my latest test:
My hardware:
Campaq Presario 6370us Standard System with a flatscreen monitor, built-in-speakers, Microsoft keyboard plugged into a PS2 port and a standard PS2 Microsoft mouse plugging into a PS2 port. Hard Drive is a Samsung 120GB drive.

Loaded a fresh copy of Microsoft Home Edition on the computer and updated to SP2. I DID NOT load SP3.

Created 4 accounts for the family members and logged into my account and plugged the MJ into the front USB port. Registered and ran some basic tests and things worked well.

I used an analog Emerson EM-2191 analog phone to make all my calls during this first test.

———-NOW FOR THE TEST 2———-
Today I loaded free AVG 8.0 from Grisoft.com and applied the latest updates. Started a scan and then started calling people on the MJ phones system. Things worked well. I then plugged in a splitter and plugged in multiple phones to the MJ. A Emerson EM 2191 analog phone, a UNIDEN Model DCT7488-2 2.4GHz phone with answering machine and a UNIDEN sub system model DCT728-4 2.4GHz unit. I started calling back and forth between my cell number and my MJ number using all the attached MJ phones. Every thing work fine. Called Reno from my CA phone number and all went through with good sound.

I then tried to get the UNIDEN answering machine to pickup before the MJ answering machine to see how the system would handle that. My cell connected to the UNIDEN machine but I could not really hear the UNIDEN greeting. I was able to leave a message but it was echoing a lot. So I decided to set the UNIDEN answering machine ring pickup to six rings so the MJ voice system would kick in before the UNIDEN system did. That worked fine and I was leaving messages on the MJ voice mail system.

One note: I setup my MJ voicemail to send me email alerts when I received messages. It worked very well as long as I gave the MJ system time to process the messages. If I retrieved them to quickly after leaving the message the MJ system did not send the email alert. But when I waited I received an email alert with the message embedded as a wav file. I found this feature to be very sweet indeed. So I decided to no longer us the UNIDEN answering machine.

One other note: I had some trouble at first getting into my MJ voice mail. But then it started working and I changed my password from 1234 to something different.

I then started leaving messages from my cell to my MJ number. Messages were saved with now problems detected. The next test was to add a short message to the front of the standard MJ voice message greeting. That worked ok but the add-on greeting was a little low. I just left it like it was and started testing the MJ voice mail some more. Again all messages were saved and I had no problem getting into the voice system.

I did notice a few times though that when I called my voice system to retrieve my messages that I sometimes had to redial from my cell phone as the MJ system did not pickup and I heard nothing, just dead air. That is a small hassle but not a show stopper for my since most people well call again if they really want to leave you a message.

I then started calling peoples cell phones and land lines. 1st was a call to my cell phone and I let the answering service pick up. I could not hear the cell phone greeting but just tried to leave a message anyway. Sure enough I received the message on my cell phone. I tried my wife’s cell and answering service and I could hear hers fine. We have AT&T Mobile service. I tried my cell again and the answering greeting could be heard. So there was a slight problem when calling cells phones with the AT&T answering service. Again not a show stopper for me since I usually use my cell phone to call her.

I performed another computer test as follows:
I have four user accounts on the Windows Home Edition computer. I used my user account to install the MJ software/hardware. I then logged out of my account and tried to use the MJ. It did not work since the software was unloaded when my user account was logged out. So I logged back in and waited for the MJ software to load. Again I made some calls to my MJ and it work great. So the MJ software is not loaded as a service on Windows Home Edition. I then performed a switch to another user account and once I was logged in I tried calling the MJ number. It worked great because the MJ software was still loaded under my account. I had both my account and another account active. I believe that MJ needs to correct their software to run as a service so people who have more then one user on a their MJ computer do not accidentally shut down the MJ software when logging onto different user accounts. Also, I’m sure there is a way to load the MJ software as a service on your computer but I have not looked into this.

One note: The dialer will not pop up when you perform a user switch from the MJ user account and log into the non MJ user account. So those of you who dislike the dialer popup message thing can setup a MJ account on your computer and install the MJ software there log into it and load the MJ software then logout and log into your working account. No more pop ups. I only tested this on Windows Home Edition but I believe this should work on Vista too.

I need to reassemble my computer and move it to my main office and connect everything and start using this like a real landline. I will report periodically about the performance of my MJ system. I hope this works for my because I want to completely drop my landline service and just use my Cell and MJ service for phone communication.

That’s all for now.

Dale

@Bob: Since your a reseller I’d like to personally talk to you about some things. (No complaining ), please send me your email address to my temp address at sofas87124 AT mypacks.net and I’ll reply with my real email address.

@All: If you have problems getting anywhere with them, you can send an e-mail to Dan (His email address is not that difficult to find, since he posts it on every blog post [hint, hint]).

When you do find his e-mail, have documentation, describe everything you’ve done and if you used live support, say so. Above all, don’t gripe and complain no matter how upset you may be, be nice, act like or be a professional, this means being nice, courteous, using correct grammar and no spelling errors. Also remember, the Magic Words (pun intended) go a long way. (Please, Thank you, Have a Nice Day.)

@Error 3 problem users:

This is usually a router (NAT) and/or Firewall problem:

Try this: Disable the firewall and see if MJ Loads, if not, get the private ip address of the computer running MJ and temporarily put it in the DMZ zone, reboot the computer, make sure the firewall is still disabled, now load MJ and it should go to registration or Ready To Call, if it’s a new install, leave everything as is for 2 to 3 hours, reactivate the firewall (you may need to allow port 5061 in and out), and reload MJ, it should now go to Ready To Call, if it does, take the computer out of the DMZ and reload MJ, it should still go to Ready to Call. Error 3 is basically saying “I’m unable to authenticate with the server right now.”

Hope this helps somebody out there.

Lee

Hey Lee,

That’s some good advice.

Deal with MJ justlike you would deal with say Verizon, AT&T, Best Buys or any other service company.

And yes I understand that the MJ’s online support is not very helpful. But there are other resources out there.
http://unofficialmagicjack.forum2u.org

And lastly, this MJ phone service is a NEW product. Realizing this I jumped in as a user with my eyes wide
open.

If it works for me I save some $$$$ on my phone service. If it doesn’t work for me then I may be out some $. I just looked at it as a risk/reward gamble. I may save over $600.00 per year over a five year period
or I may loose $100.00 for one year (MJ device plus 5 years of service) if the service does not work or goes under. I’m hoping it lives a very long time.

So I now have for phone communication:
Time Warner Cable Internet, monthly service
AT&T Mobile Service, monthly service
MJ VOIP phone servce, yearly service
Skype Service, free service

Looking at that list I realize if my internet goes out I’m left with just my cell.

Geez, After ready that post I realize I can’t spell for S@$t

Skype vs. MagicJack.
Skype- better sound quality, faster voice response time, (less voice delay). Costs more if you want the same features as Magicjack.

MagicJack- tried my best to get it to an acceptable sound quality including downloading any fixes, but people I spoke with using it kept telling me they had a hard time making out what I was saying and I tried using headphones as well as digital phone. So disappointed since the price was right.

Hi Gary

You may have a low upload speed, limited band width, if the people your calling says your voice is breaking up. I had the same problem when I would do a major upload. Try reducing the level of multi tasking that your computer may be performing while talking on the phone and you will get much better sound quality both ways. Hope this helps you.

roger

@Goinglikesixty: Dan is the inventor of MJ, (Google for Magic Jack Inventor) and you’ll find a comment posted by Dan somewhere, he usually posts his email address on every reply he makes.

I actually have two cell phone numbers, a fax number, and three e-mail addresses but I was asked (very politely) not to publish them. (They can be found with minimal effort, though.)

@all: It doesn’t make sense to me (or does it?) but sometimes I think they get a little impressed when someone figures out their other info (kind of the way my computer instructor got both impressed and upset when I wrote a bypass script to overwrite his campus-wide myspace blackout, and also how to connect to the internet from a private network that wasn’t allowed internet access. I’ll never forget the look on his face when he came back from break and we were all on the private network AND hooked to the internet with myspace loaded. )

Well forks got my replacement Magicjack last Monday from Victor at themagicjack.ca only took a week turnaround, good for him!!
Was up and running in 2 or 3 mins, worked great, sound quality was great, received calls. Worked great for 4 days then bang all of a sudden I couldn’t make a call.
I could call my voicemail, I could receive a call but couldn’t call out
I do have a dial tone, the softphone loads alright, it does say trying to dial but goes nowhere.
Did try 2 hours of tips and tricks with live tech chat but even they got tired of me and said disconnect your modem and router and please be sure to drop around again if you still can’t make a call.
Why is this product sooo temperamental.
This little device has cost me big time now.
1 hard drive, upgraded internet service maybe 15 hours of emails and research just to try to fix my problems.
I don’t know that 2.5 weeks of free telephones calls is worth all that. If anyone has run across my symptoms and gotten a cure please let me know. I follow this blogg religiously now,
Thanks
Michael

Ok Here is another report.
I’ve had my MJ since June 2nd 6/2/2008. Installed it on a old Compaq with a freshly loaded version of Windows Home Edition and AVG free antivirus and the windows firewall setup that came with the install.

I’ve been making and receiving calls from
(775)Nevada to (714)Placentia, CA
Calls were clear

(714)Placentia, CA to (775)Nevada
Calls were clear

(626)West Covina, CA to (714)Placentia, CA
Calls were clear

(714)Placentia, CA to (626)West Covina, CA
Calls were clear

(714)AT&T Mobile Cell to (714)Placentia, CA
Some bad connections, redialed and call was ok

(714)Placentia, CA to (714)AT&T Mobile Cell
Some good and bad connections, on bad calls simply redialed, call was ok

(949) Mobile Cell to (714)Placentia, CA
Sound was ok

(714)Placentia, CA to (949) Mobile Cell
Sound was ok

Taiwan to (714) to Placentia, CA
Call started out clear then became choppy

(714)Placentia, CA to Taiwan
None so far, no international minute

(626)Monrovia, CA to (714)Placentia, CA
Calls were clear

(714)Placentia, CA to (626)Monrovia, CA
Monrovia side says I sound far away but could hear me ok

(562)La Palma, CA to (714)Placentia, CA
I was talking to 949 mobile and they went to voice mail.
They left message and I received an alert via email

(714)Placentia, CA to (562)La Palma, CA
Call them back and sound was clear

Now for the strange,

When I call my MJ from my (714) mobile phone and I let the call go to voice many times the voice mail will not pick up the first time. I recall and it picks up fine. I have a pre message and then the default MJ voice message. Sometimes the pre message is hard to hear but the default message is loud and clear when the MJ voice picks up.

When I call the MJ from my MJ phone to hear voice messages, many times I have to redial once or twice to get in. I found that if I call my MJ from my (714) Mobile and then hang up after one of two rings and then call my MJ from my MJ phone that the MJ voice service seems to work every time I pre-call it with my module. It appears that MJ voice has some software bugs. Voice email alerts work great sometimes other times the alerts get held up and then I receive a batch of emails later on. So again the voice is showing some signs of bugs. These anomalies are little annoying but not a show stopper for me or my wife. I guess for the price; $20 a year for long distance and local calls anywhere in the USA and CANADA we can deal with the hiccups we have seen so far.

That’s it for now,

Dale - (714)Placentia, CA
MJ on Compaq Presario 6370us
Emerson EM-2191 analog phone
UNIDEN Model DCT7488-2, 2.4GHz wireless phone answering machine
UNIDEN subsystem model DCT728-4, 2.4GHz
Simple one to 4 way splitter
All phones plugged into the splitter
Timer Warner Cable, up-374Kb, dn-2Mb
Time Warner Cable Modem

I can call someone but I can not heir the phone ring and if someone picks up I can’t heir them. I tryed calling my other phone and the same thing happened that is the only thing wrong with it so far.after 3 days now. Cliff

Well here i an again. well the good news is all I had to do is reboot my my computer keep it off for 3 to 4 minutes and everythink is working great.. I can make calls & receive calls. everything is okay. just reboot your computer that all. Cliff

_____________________________________________________________________

Well here I am again. every thing is with my MJ I’ve been call all over CA, Va, NY.CT, & mo I talked for 3 1/2 hrs total and it’s great for 19.95 per year you can’t beat it. and for the new users don’t forget to reboot your computer after you plug your MJ in… Cliff

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Hello Clyde: I talked with Mr Russo @ magic jack 561-586-3380 ihe is one of the owners there. I would order via the website http://www.magicjack.com Good luck. Cliff

*********************************************************************
Yes my freiends are on the 10th floor. the number is on the the state of Fl website corp papers. thay are out west palm beach, Fl i’m only 11 miles from there. Cliff

(((((((((((((((((((((((((((((((((()))))))))))))))))))))))))))))))))))Hello there: I have call 3 times and when to do I get the owner every time ( Peter Russo ) is one of them. Thay need someone in customer service to talk to people. next time I call I’ll being this up.the Investment of 40.00 x 1,500,000 people there should be some one to answer questions during the daytime hours. Bye for now Cliff

The problem with MJ is that it is tied to the Internet. There still remains a certain bunch of people who believe successful companies are evil, and that everything on the Internet should be free. Obviously, to them, money is evil as well. Yet hey won;t return their Social Security checks, and they don’t tell their bosses they’ll work for free.

Which is why people compalin about that (horrendous) $40 fee! After all, that takes a real bite out of their beer and cigarette money.

One reason MJ is so inexpensive, is because the company employs some Internet-based chat center in another country which, as even all America-based centers, is imperfect.

I would like phone support as well, on occasion, but I read the help files, gladly download the easy MJ Fix file, and whatever else is recommended to solve my problem. In other words, I DID THE RESEARCH, AS I DO FOR EVERYTHING ELSE.

I have used the chat servcice with some excellent results and some not-so-excellent.

Bottom line: Pay $20 PER MONNTH for MJ and the company could hire a live call center to handle the whines and complaints of people who choose not to lift a finger to at least attempt to solve their own problems.

I own two MJs now and the first one gave me grief but you know what? It works now, and I have survived without having to call for a Federal investigation, and without having to call for a trauma counselor, etc.

That kind of crap is reserved not for baby boomers, but for today’s young crop of over-privileged kids, who are taught that they deserve everything.

Having said that, anyone who emails me directly - if I am asked - will gladly receive my phonbe number so I can help him or her get MJ going. And I am based in the USA. And yes, I’ll do it for FREE so nobody can accuse me of (OMG!) earning an evil dollar!

Have a great day, folks. After all, it’s not as if MJ is life-support equipment.

_____________________________________________________________________Hello: I have had no trouble at all since I rebooted my computer it’s been 3-4 days now and everything is working great. I’m going to order 1 more MJ next week. every call goes through Okay and I talk along time. Cliff

Come on. Get real. Telcom Revolution II is underway. Jump on the bandwagon and help us get rid of Monthly Phone Bills FOREVER! Don’t you think telephone companies have taken advantage of us long enough?

I have been using MJ for the last week or so and make many long distance call with NO problem what so ever. I believe most of the problem is with the user computer not MJ. I got my brother one install it and use it within minute with NO problem again. And NO I don’t work for MJ.

_____________________________________________________________________
I got rid of 1 land line and the MJ is still working great plus 2 people close to me have received 1 MJ and their working fine. Cliff

I am about 5 days into my Magic Jack use. I see no problems so far. I am concerned about my computer powering down. I had the energy saver-hibernate on, but it will not go into the sleep mode now that Magic Jack is attached.

I’ve tinkered with the Power Management settings, but it still runs constantly.

Any suggestions on saving power?

Thanks!

Tina, I’m having the same problem. I cannot put pc on standby overnight as I once did. Hope someone out there can help us with this issue. On the upside, I did get a thrill out of calling Embarq today and canceling my Long Distance service.

__________________________Here I am__________________________________
Well now when I call someone I can’t hear the phone ring on the other and so I would not knoe if thay picked up the phone or not. I rebooted 2 times now but the some happens ? I can receive calls OKAY now what. Cliff

how do u for sure know it has a keylogger theres no way of knowing

@everyone to let you know i have my blog up and running so if you have questions that need answers you can talk with others to see if you can get your problem solved and also on the right side of my blog you can click on the picture that says support and submit a ticket and i will answer each and everyones questions personally my web address is blog.jaysonberger.com without the www in front of it

To Dr. Dennis:

A magicJack is Non-Transferable. I hope you returned it to him.

See the magicJack Softphone >Menu >Terms of Service:

8. License
magicJack grants you a personal, non-transferable and non-exclusive right and license to use the magicJack device and Software on your computer; provided that you do not (and do not allow anyone else to) copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, grant a security interest in, or otherwise transfer any right of the magicJack device. The initial term of this license is for one year and may be renewed (for an additional fee) for additional terms of one year each. You agree not to modify the Software in any manner or form, or to use modified versions of the Software, including for the purpose of obtaining unauthorized access to the magicJack device. You agree not to access the magicJack services by any means other than through the Software and the magicJack device

@dr Dennis…Bob baber is a magic jack reseller and yes he does know what he is talking about he knows just as much as magic jack does about the device

————————–update—————————–
Now I can’t receive calls. if I was calling my number it’s busy but i’m not on the phone. When I make a call I can’t hear the phone ring so if thay picks up the phone I can’t hear them.

Hi, Dr. Nelson!

Just click on my name, and you’ll my info.

I Deleted all the files from Norton on my system but for some reason I could not remove it in ad & remove. But everything is working so good. Cliff

I installed yesterday on a HP computer. The install took two go arounds (pulling out MJ and putting it back in). Then it worked just fine. The voice quallity seems identical to a normal phone.

I bought it for cheap outgoing long distance calls. Now, almost immediately, I am seeing the opportunity to drop my expensive local phone service.

The draw backs are that my MagicJack phone number is long distance from here. And that I would have to leave my computer on all the time. And my computer is downstairs while we have several phone jacks around the house for incoming calls.

So it appears I will use it for the outgoing long distance calls, and still keep the local service for in and outgoing local calls.

Overall, I am happy so far.

Amy,

I got your voice message

Well the device does work but I personally would not recommend this to anyone unless they can debug problems when hiccups occur. It is a USB device that allows you to plug in your phones to your computer and then use their VOIP service to make long distance calls in the USA and CANADA. But it is a internet based system that uses a computer the internet and this device to work.

If any of those components stops working for what ever reason then your phone service may stop working to. And then you need to figure out what has gone wrong. You CAN NOT rely on the MagicJack company to get this up and working as they only have tech support via a chat interface. And I hear they suck. No help at all. Now I have not tried their tech support but I heard this from others.

Ok from my experience the device works but the connections can get distorted. Some times it works spot on others times I’ve noticed calls getting distorted about 3 to 5 minutes into the conversation. What causes that, I DO NOT KNOW. I simple hang up and redial and get a new clear connection.

The voice mail system is problematic but useable. Recently the MagicJack stopped receiving phone calls and the voice messaging was picking up all incoming calls. Our phone was not ringing here at the house. I then played with my system and finally disconnected everything and put it back together and rebooted my computer. The system then started working again. I have no idea what went wrong.

Now for all these hiccups I will still use the system because for only $20 per year I have long distance service and it works well enough for my purposes. Do not buy this device and expect it to work perfectly like your landline does. And do not expect any support. If they did supply real support then they would have to raise the cost of their service.

One other note, you need a reliable internet connection for this to work properly. Dialup will not work and some DSL services may not work well. And the other thing is your computer can not have a bunch of programs running on it like Norton Antivirus, firewall programs etc…

My setup is a old 486 computer running windows XP home. MagicJack is the ONLY thing running on this computer. No one uses it. Below are the components of my home phone system.

Dale

Dale - (714)Placentia, CA
MJ on Compaq Presario 6370us
Timer Warner Cable, up-374Kb, dn-2Mb
ZyXEL Cable Modem
Compaq wired direct to the ZyXEL via Ethernet
——————————————————————-
UNIDEN Model DCT7488-2, 2.4GHz, answering machine
UNIDEN subsystem model DCT728-4, 2.4GHz
Emerson EM-2191 analog phone
Simple one to 4 way splitter
All phones plugged into the splitter

Phil You can reach the owner at 561-586-3380 (peter Russo) if hes there he will answer the phone his cell # is 561-722-0433 And MJ works good for me.. Cliff

Obviously, you have probs with your computer. We run Vista on 2 of our computers and both use MJ. Firewall is unnecessary - turn it off and leave it off. If you have Symantec products, get rid of them. Other than that, it seems to me that your comp may have very little memory. Computer companies keep the price low by selling their wares with barely enough memory to make he computers functon. Vista is a huge memory hog.

If you email me and we can connect by regular phone, likely I can get your issue resolved. I have tons of troubleshooting experience with MJ.

I live in NE Florida.

Thanks for your suggestions Shel. I’m very familar with computer systems and have 5 Gigs of memory. I’m not about to disable Windows Firewall in an attempt to have one program work. My anti-virus is Kaspersky 7.0 which I’ve run for over a year.

MJ is already on it’s way back to West Palm Beach.

Hello there: My MJ is still working great every since I removed my Norton Antivirus works good here. It’s been over week and 1/2 bye for and good MJ ing Cliff

I got 2 magic jacks to run on xp computers. The only problems I have is I can’t call my Aunt in Canada, even tho I can call across the street and NO SUPPORT. I can’t even get through to live support online. I found a phone number, but got voice mail and no return call. They Now have a “F” rating with the Better Buisness Burea for ignoring complaints about not honoring 30 day trials, and charging credit cards before the 30 days. http://tinyurl.com/5h929a

Why can’t I run 2 MJs on 1 computer. The 1 I have is still workin great and it’s still working after 3 1/2 weeks Cliff

I puyrchased a magic jack. It would not work. I spent one week on chat trying to get the jack to work. I paid a computer guy $90.00 to tr to make it work. I sent it back and ordered another one. This one works. But you cannot call to the Philippines using the magic jack. Why are they charging us and extra $5.00 for making international calls.I just spent one hour with chat and they copuld not give me any assistance for this problem. So as usual they tell you they will e-mail you within a couple of days.

I give this product a 3/10. It either works poorly or not at all. Why is it that the sellers/support technicians of this product call you back from a landline??? Hmmmmmm…I wonder. Maybe because they don’t believe in it either. And what up with Canadian numbers? I chatted with the US parent company and they say Canadian numbers may never be available. Just a matter of time before this product will magically disappear if you ask me.

Ed…how much you willing to pay for telephone help?

Ed…start a help line.

Ed…you can call it the Vexatious Help Line…LOL

Bob When I clicked on your name it took me into an other world I just got back. Ha Ha I received my other MJ last week. I have 1 pluged in my computer now but I can’t plug this one in. Russo said I could plug it in also. ? Cliff

From reading all the entries here, I am hopeful that someone could answer some questions for me concerning mj. First, and foremost, I am NOT a computer person. I am a fulltime RVer who uses various free wifi all around the US at campgrounds and rv parks. Trying to “live on the cheap”, I am considering the mj to allow me to stay in touch by phone with a couple of people. I don’t call internationally, and sometimes am in the same place several months. Can mj work with the free wifi I get at the campgrounds? They are nearly always strong signals with decent quality, but I do not subscribe to a service. I just bought a new computer, not fancy, but pretty fast, an eMachines T3646. I use the internet a lot, but don’t use the computer for anything else. I don’t conduct any type of business, etc. on it, just personal stuff. Understand that I can’t even get my wireless keyboard and mouse to operate properly on this computer, and can’t get my printer to print…just spools forever. Sooo, knowing how limited my knowledge and troubleshooting skills are, is this product right for me? With all the complaints on this site, I am concerned I may not have the basic knowledge necessary to get this device up and running and staying that way. Should I just avoid this altogether and go to something like Vonage? The major thing here, of course, is cost. $19.95 a year, as opposed to the same MONTHLY for others. Comments, please. Any advice appreciated.

I have asked several times on their chat line if all incoming calls are long distance, even if they are the same area code. I have gotten a yes answer and a no answer from the same rep. I tried to specify that it is calls from the same area code I am concerned about. I realize calls from outside my code would be long distance.I am located in Lincoln, NE and had to specify an Omaha, NE number which is long distance. All I want to know is if my neighbor calls me will it be long distance. My wife called me from her work which is down the street and had to dial a 1 preceeding my number. To me this is long distance. I won’t find out until the bill is sent. HELP!!!

I guess this is great for out going calls, but don’t have anyone call you. What a waste. I will still have to have a land line for local calls.
I seem to be getting the same answers from this forum as I was getting from Magic Jack. The run around.

This is a great forum. Keep it up people!!! All the help I can get will be appreciated!! But, I do believe all calls outside my City limits which includes most prefixes are long distance even though they may be the same area code.

I ordered MagicJack about 3 months ago. At the time I used Verizon wireless broadband and MagicJack did not work well with that connection. I could connect, but the call was choppy with a lot of loss. I upgraded to Cable broadband and the quality is awesome. No one ever knows the difference including me. As far as the service, I am extremely satisfied.

I just today discovered an issue and found this blog after trying for quite a while to locate contact information on their web site. Live support, by the way, is non-existent. If you click it you are taken to a knowledge base that humorously states, “every answer you could ever receive from a live person is right here” with a search box and links. Now isn’t that funny? I discovered when I logged into my.magicjack.com that my license expires feb 2009 which is one year from my date of purchase. I distictly remember accepting their “special offer” while checking out that extended my service and warranty an additional 5 years for only $49 more dollars. WHAT A DEAL, YES! I did it but it turns out I did not get credit now I can’t find any contact information.

I really don’t think these people are scam artists. I think they are terribly disorganized. It’s a great invention and I don’t think they were set up to handle the customer service demand and probably made some bad choices for outsourcing that. My advice would be to not buy too much up front and to document your transaction carefully in case you need to prove anything in the future.

Good choice John But it’s true all thay need is customer support. after all it is a good product. I have 2 MJs after 5 weeks I’m happy. CUSTOMER CARE IS IMPORTANT. Cliff

Hi Bob: Happy 13th of July and happy MJing to you Cliff

I just got my MAGICJACK and I was given some area codes to get my number through. Thing is, the closest area code was 90 miles away! If I used that, anyone calling me, even locally, would be charged long distance fees. When I asked why they don’t have 757, I was told “Our engineers are working on that and you should have it in a few months.” I told her “WRONG ANSWER.” I’m sending this piece of trash back to them.

Yea, I know what Ed Andeson is saying,. It took MJ 3 full months to get my local area code going. I was ready to call the ACLU, ACLJ. ask for a hearing in front of Congress, and of course, boycott Magic Jack and for good measure, AT&T, who provides MJ’s overseas calls. Ya, they screwed me for a whole $40! LOL

Anyone providing something so inexpensive is bound to attract people who have no concept of value or understanding. In reality, the MJ rep (via online chat) told me ahead of time that my AC (904) would take a while, but that it would be working in a few months, and he/she was 100% correct!

So now I don’t have to sue for pain and suffering.

Oh, Comcast makes sure both my MJs don’t that work well on its high-speed cable Internet system. Sound is often scratchy and stuttery. For that, I blame the one person ultimately in charge of everything; the person who brought us Katrina, 911, hot summer weather, etc: GEORGE BUSH!!

When will we be able to use our “old” phone numbers so I can drop my landline altogether?? Thanks for the info.
Davis

My fault, I wasn’t clear enough. What I mean is….when will MJ start allowing you to convert your existing number to MJ. On the homepage it says coming in the next few months. I would like to keep my existing number even if I have to pay a fee to MJ or anyone.
Thanks

i dont wanna give out my cvv2 code is it nessesary

CRYSTAL: Do you work for vonage? I’ve had my MJ all most 2 month’s now and the only trouble I had is the Norton antivirus witch I took out and now I make call’s all over the u.s. and it works Great. For only 19.95 per year can’t beat that. Happy MJing… Cliff

hey all,
I’ve had mj for 2 weeks now, but have NOT hooked it up. I first wanted to do an internet search [ordered mine from tv for 10$ a year and everyone here says 20$???]
I like many, want to know mj will not interfere with other programs running on my pc. I have my own license for soholaunch for my website and need to know if mj and soho are compatible. I hope someone can and will answer this. since I cannot use FFv3 or even vista [no surprise] with soho, I am wondering about the diff active x downloads will interfere.
and i do not have expensive pc. just about the cheapest out there, I am Baby Boomer in Ky too, but live on poorfarm hill!
running -dell inspiron, w/windows sp2 [can't use sp3], trend micro pc-cillin and 1 gig memory
and wb satellite
also do not like they charged my paypal acct 39.95 the day I ordered. which byw, 39.95 was NOT in my paypal account. so pp fell back to my bank account on file and took 39.95 out of it, except my bank acct was also broke at the time. this started a whole string of 25$ nsf charges on my business bank acct. so my mj has already cost me over 200$
hope someone can help

Who has made successful calls on the international plan….my calls all drop off when the person picks up and I get charged 2 cents (my calls were to UK and France)

anyone else having this problem
let me know

Same situation here - on both XP and Vista computers. Even with antivirus turned OFF! Cable spees are 6 mb down and 1.5 mbs up - we have echoing, bad connections, etc. Maybe it’s a Comcast issue? They have their own VOIP they sell at $30 a month (or more), so it would be to their advantage to make MJ connections bad.

I’ll be happy to give anyone my MJ phone number who has some ideas - we can help one another. I have been working with computers more than 20 years, and I am flustered by this.

At $40 for the first year and $20 thereafter it is a good deal – but beware, it is not “the VOIP solution”. It is a great additional resource to those that will continue their traditional phone service and are looking to reduce the long distance charges. Expect to receive adequate voice quality – adequate, but not great. Expect that MJ will successfully call most phone numbers – but not all. Calls to several businesses could not be completed. Also, many cell phone numbers also cause MJ to fail. Online technical support is staffed with dedicated people. However, some of the glitches of the Magic Jack simply cannot be solved. For some customers, it is possible that they may never have a glitch depending upon their calling requirements. For most of us, Magic Jack is not yet the answer. Another note, I tested the endurance of the tech support staff. The glitches that I experienced simply were not solvable and I wanted to take the support to the logical end that it could not be fixed. After 8 to 9 hours on one day with no solution, I was prepared to continue the next day. I made one call. The techie, after reviewing my call history, told me that because of my Operating system (XP with SP3) MagicJack was not compatible. I have 3 computers in the house – one with XP SP2 – and it did not work on that one either. The interesting point here is: WHEN THEY NO LONGER WANT TO CHAT WITH YOU – THEY REMOVE THE ONLY LINK TO TECHNICAL SUPPORT FROM YOUR “MY.MAGICJACK.COM” PAGE – EFFECTIVELY SHUTTING YOU UP.

Just orderd one Sat. after seeing it on some infomercial. It was $35.95 for the MJ and the first year free. I also purchased an extra year for 19.95. Total was 59.90. I went to do my bills and I have two charges from them totaling $113.75 and I have no way of contacting them. So far I would have to say it is not worth it.

THANK YOU STEPHAANIE. I JUST FINISHED UP AT BBB. I HOPE I GET THE SAME RESULTS. IT IS A SHAME I COULD NOT FIND A # JUST TO TALK TO THEM AND GET THIS TAKEN CARE OF SO I STILL COULD OF STILL GOT THE MAGIC JACK TO TRY IT.

Well I got my MJ today and set it up. It works just fine. It took me probably 10 minuts. The additional year I paid for was missing so I had to talk with tech and she sent me an email with a code and that took care of that.

I wanted to follow up my email from yesterday. After receiving it today I went to my bank account online to have the correct overcharges so when I spoke with them I would be ready. The overcharges dissapeard from my checking and the correct amount was applied.

So now all I have to do is try it out and see if it would be worth getting rid of my home phone

HAD MJ SINCE THE BEGINING OF JUNE,EVERYTHING WORKS FINE, BUT CAN’T RECIEVE CALLS, GOES TO VOICEMAIL. TRIED MJ SUPPORT AND IT SUCKS!!, THEY SAY THEY WILL GIVE YOU THE WORLD AND GIVE YOU NOTHING BUT CRAP AND EXCUSES
DUNDEE