I Endure Target’s Crappy Customer Service So You Don’t Have To.


The ball game got rained out last night and the golf game got rained out today.

Target has crappy customer service.

J.D. writes about things she does so we don’t have to.

You may be shocked, amused, intrigued, bored, or mystified at the things I do, but you’ll never know what’s coming next. You may find that we have a lot in common. Or you may just pity me.

Like endure the stupidest Target policy in the whole retail universe.

The Target policy that says “no sitting on bar stools.”

I needed one bar stool to put by the grill, so I could linger over the flames without having to stand.

Target advertised one that was a likely candidate.

The display model bar stool at Target was on the second shelf – secured so it wouldn’t fall and kill someone.  It also meant I could not sit on it to see if I wanted the 25 inch or the 30 inch stool.

I asked a Target clerk if it could be unsecured – which involved cutting a plastic zip tie with a pair of scissors.

No, it’s secured, replied Target.

I see that, but I would like to sit on it. Could you please cut the zip tie and then put it right back.

No, if we did that, it might fall and injure someone.

Couldn’t the person that put it up there put it back and secure it again?

No, we are not allowed.

Who is?

Mike, the store manager.

Could you call Mike and tell him a customer requested that it be taken down so the customer could sit on it?

*bzzt* (walkie-talkie) Mike can we take down a stool that has been secured?

*bzzt* No, it’s secured so it doesn’t fall on someone.

No, I can’t take it down.

This is what really honks me off: I bought the damn stool.

Target treats a regular, loyal, valuable customer like a insignificant, inconsequential, incontinent fool.

Because. They. Can.

I’m a Target Idiot So You Don’t Have To Be.

Target’s mission (from their website – emphasis mine):

Our mission is to make Target the preferred shopping destination for our guests by delivering outstanding value, continuous innovation and an exceptional guest experience by consistently fulfilling our Expect More. Pay Less.® brand promise.

Which is a complete and utter load of crap, today, July 5th, 2009, at 2:00 p.m. CST.

Right now, I hate Target.

And the sun just came out.

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Comments

I Endure Target’s Crappy Customer Service So You Don’t Have To. — 4 Comments

  1. You’re right that is crappy customer service. But are you really that lazy that you can’t stand over a grill for a few minutes??? that’s what gets me.