Carole Adams is a Southwest flight attendant based out of Dallas. She certainly has a different outlook toward new Mothers than most travelers.
My heroes are the mothers traveling alone–often with several preschool children in tow. They can multitask like none other. I’ve seen a mom with one child in a backpack; the baby on one hip (mom folded the stroller before anyone could help), and the older child pulling a child-size suitcase. She will have a minimum of four varying sized bags hanging from shoulder to wrist! “How best can I help you?” I ask as I start to move toward the family. “It’s okay, I’ve got it!” she says with a smile.
But the way she treated a sailor revealed her inner goodness:
Has it been a long time since you’ve hugged a woman?” I asked. He replied, “Yes, ma’am!” I told him, “Come here and hug this woman!”
I’m a Southwest Airlines fan, and have been for a long time. I enjoy their cheap fares to be sure, but I enjoy their customer service even more.